Payment Terms – Warmheld Payment Policy
1. Accepted Payment Methods
At Warmheld, we offer secure and convenient payment options for a smooth checkout process. We accept:
Credit & debit cards: Visa, MasterCard, American Express
Apple Pay & Google Pay
Bank transfer: available for wholesale or business orders – please contact us
All payments are processed in euros (EUR).
2. Payment Processing
The full invoice amount is due at the time of purchase.
Orders are processed and shipped only after payment has been successfully received.
If a payment is declined, fails, or is flagged by your payment provider, the order will be considered unconfirmed.
3. Prices & Currency
All prices on warmheld.com are displayed in euros (EUR).
Prices may be changed at any time without prior notice.
Any applicable taxes or additional fees will be clearly shown at checkout.
4. Secure Payment Processing
Warmheld uses SSL encryption as well as trusted, industry-standard payment service providers to ensure maximum security.
We do not store credit card or payment details on our servers.
Processing is carried out exclusively through verified payment providers.
5. Refunds & Chargebacks
Refunds are issued in accordance with our official Return & Refund Policy.
Unauthorized or fraudulent chargebacks will be investigated and, where appropriate, contested.
If you experience payment issues, please contact us first at info@warmheld.com so that we can find a quick solution.
6. Fraud Prevention
Warmheld reserves the right to:
Cancel or temporarily pause orders if fraud is suspected.
Request additional identity or address verification for high-value orders.
These measures are intended to protect our customers and our store.
7. Contact
If you have questions about invoicing or payment processing, you can contact us at any time:
Warmheld
391 North End Rd
London SW6 1NR
United Kingdom
Email: info@warmheld.com
Phone: +442080403230
Customer service hours: Monday to Friday, 9:00 a.m.–5:00 p.m. (GMT+1)
We aim to respond to all emails within 1–2 business days.